I have been taking my Shih Tzus (long hair and hard to groom well) to Tailwagger's for about 7 years. Kitty, the owner, is fantastic! Always helpful, courteous and very, very kind to my pets. The groomer is top notch, too. She listens to our requests and executes the grooming very well. I have had visiting relatives bring their pet when they visit and Tailwagger's have been most helpful in accomodating their pooch with grooming needs. Not inexpensive, but worth every penny. I would recommend Kitty and her staff of professionals to anyone. The lobby is small but comfortable. Parking is easy and my dogs don't really care if the building is new or not, they are always happy to visit Tailwagger's. Tailwagger's has been an established businness for may years which is hard to do considering the many kennels and grooming facilities in the area. Clearly, they do it right!