I decided to purchase a DVD/VHS recorder and started to take the box up to the clerk at the Tukwila Video Only when they said it was an empty box. Hmmm. I had to pay to order it (should have been a warning sign that I had to pay in advance for an item "stocked" on the floor in empty boxes) and they would call when it was in. After 3 weeks I called and they had no idea as to the status so I went in to get my credit card refunded.
When they did finally print a refund receipt showing my entire credit card # and expiration (illegal for about 3 years now to do this) they hand wrote "allow 15 days to process" on the receipt. The receipt specifically stated that it was a "credit card refun(d)" and it was computer generated. Why wait an additional 15 days when they already had my money for 3 weeks and had never ever delivered any product to me... and now they wanted 15 days more. I discussed this with the district manager and he actually strongly defended this scam of a policy to keep client's money for non-delivery even when they dropped the ball. What a farce of customer service.
As an aside, I have since found the item for $20 less but have not purchased it because of the sour taste of this initial purchase attempt. So much for they sell for less.
If you are requested to pay for anything beware - you will spend weeks waiting for nothing and then get nothing but a hassle getting your money back.
It was also very interesting reading, in retrospect, of their 30 day refund policy on the receipt (store credit only if even open the box and/or even if it is defective). I read it thoroughly given the horrible experience. It is obvious they are totally sales focused but clearly no sense of customer service - indeed they engage in illegal efforts to keep (not refund) money to customers for a couple extra weeks for product Video Only never delivered.
Life way has a great selection of music. Seems like the Veggie Tales movies are always on - which is fun but the poor employees hearing the same thing over and over.
Service is always pleasant. Great for gift shopping at Christmas time. Lots of books too but I generally prefer the music.
Used to be great, but lately they rarely seem to have staff available to check out. Sometimes I do like to use the self-checkout but it's maddening to use when there are multiple items.
It also took 3 visits to install a microwave last time. I will not buy any more appliances from them. Long story but beware the incompetent delivery installers. In store staff are ok so I don't get why they don't keep the front staffed. I've been going less, despite prices, because of that.
This place was very pricey and so you would expect great service. Oh my goodness - the place was practically empty and it took 5 minutes for anybody to notice I was there at 11am going into lunch. Enough said.
Ok, I have to admit that every time I've been (except once) I just chowed down on their delicious but cheap tacos. It's much nicer than a bus stand and not much more expensive. The horchata is delicious here and you have better selection over how much and what types of spices (and hot carrot control). Usually dropping in about 3pm it's never been busy so service was always good.
This is a fairly extensive Mexican grocery and supply store. I went because I had heard they had great pinatas and there was a decent selection but not as many when I went as reported.
They had about the same selection as many other Mexican grocery stores, but what is nice is that it's much larger space-wise and so not totally crammed.
Although you will mostly catch fast food just off the highway, if you want pizza you should slip a little bit further into town for Pizza Rio. If it's summer and you're just too hot driving you can then go from pizza to the upstairs theater.
Being small town the pizza is much more affordable than elsewhere and it is actually quite good. The whole pizza/movie combo deal is one the big cities should imitate more (Brewster is about 2500 people).
If you are passing through Brewster (as lots do as it's between the Lake Chelan resorts and Omak/Okanagan), then this store is a great place to pick up supplies. Yes, it serves the locals too but it also has extensive amounts of supplies for traveling as well as home supplies. The parking lot is large enough to pull in trailers/mobile homes and there are a large amount of supplies related to your trip.
The service is very pleasant and there's usually enough people on hand to help out. Some odd stuff in there too but plenty enough to find lots of what you're looking for on travels (or if you have a summer residence in the area).
We've been going here for years when we visit family friends. The food has always been very good - the only problem is that it has gotten much more expensive as they've grown and so the value is not what it used to be and so we go less often.
If you're in Brewster or driving through and it's your birthday be sure to drop in (and let somebody know). They have 100s of photos on the walls of former b-day victims.. I mean participants. It's a fun little town, especially during Rodeo days, and this has stayed their top restaurant for a decade or so.
After too many years of computer work it seemed like my eyes were going a bit and so I had to get my eyes checked. The optometrist was very helpful and informative as I really had no idea of what to expect. Granted, maybe most any technician would have come up with it but I was just wowed when all of a sudden they found the perfect match - didn't realize how blurry my vision had become.
Being new to glasses they've tweaked/cleaned them a few times since as a newbie I'm not the best at caring for them.
Only problem now is they don't work with our insurance company so that's been an issue.