I took a silk blouse with an oil-based salad dressing stain in and asked if they could get it out. "Sure, no problem" I was told. When I went back, the stain was not out. They ran it again; then they lost the blouse. When they finally found it, the stain was still there, and they did not want to run it any more...and I still had to pay for it! Why should I have to pay for something they said they could do, and then did not? I will NEVER go back, since they were not even apologetic about it!