I've used the Ballentine store...lost my bedding for about 4 months yet still made me pay full price when they finally found it. Then I was stupid enough to go the Irmo Station store. Mary is rude and unprofessional and she lies. Everytime I spoke with her I got a different story. After a month I finally have my stuff returned but did not get a discount. I emailed the company for management to contact me, no phone calls. Over the last month instead of calling me to keep me informed of their progress, I got "Come back tomorrow." "Call Friday." "I just work here." "You're not in the computer." Thank goodness I saved my ticket (which i usually lose). Never again will I ever use them.