Virginia Beach, VA
Beware of a Bank Teller named Shelly, she is extremely arrogant and a dreadful woman to deal with. After making two very serious mistakes with my accounts and failing to fix them after two separate visits to the bank I was ready to close all of my accounts which I have had for over 15 years. It wasn't just the mistakes with my money, this woman had the audacity to call me by my first name and proceeded to imply that the mistake was my fault since she had been a bank "teller" for 10 years. On the third trip to the bank I was fortunate enough not to deal with shelly. The Assistant manager Deborah got things straight and is the only reason my accounts are still with bank of America. I will however never ever deal with the Laskin Road Bank of America location ever again.