This "Aveda Salon" is an absolute joke! I have been a long time customer and have specifically used the threading and facial services for over 4 years. While the people who provide these services are quality, I have decided to stop patronizing this salon as the customer service (front desk/reservations) is appalling. For the last 7 months I have personally witnessed a complete disregard for the customer. Appointments are never on schedule and in some cases have been twice the wait of the actual service that was to be provided. No explanation or advance warning is given and when you voice a concern, no one seems to care. Don't even bother complaining to the manager who apparently has the brain of a pea and the personality of a door, unless of course there happens to be a young gentleman she is helping and then she is full of responsiveness.Do not waste your money or frustration. Treat yourself somewhere worthy (especially given that you will pay the same prices). Money and time are too precious and should be spent only where people realize this.
While most of the reviews on this site are complementary, I encourage reviewers to check other websites, you will find I am not alone.