For Halloween, I wanted a specific costume and was calling the store to check if they have it. I called 3 times, heard someone pick up the phone, then hang up!!! Mind you, they hung up on me 3 times. If you can't handle a simple phone call, then I feel the store will not be helpful if I go there in-person.
Update: Ended up going to the store, and they gave great service. Gave good, useful suggestions, how to apply costume make up, etc. Would have given them a 4 or 5 if they had better phone service.