I was very impressed in the beginning. However, for the 3rd time today, my trash was not picked up - even though I ALWAYS put it out the night before. The first time, they apologized and came out to pick it up - no problem. The 2nd time, they were going to charge me $10 to come back...and the driver LIED and said my can wasn't out there (again, it was out the night before). This time, my neighbor called and let me know it hadn't been picked up, but his had (he lives one street up & uses them as well). I am a single mom of one, I don't have a lot of trash. I think these yo-yos drive by, don't see a heaping amount of trash and keep on going. I'm a small town girl and wanted to support the little guy - apparently they don't care about their customers. I am going back to Waste Management.