New York, NY
Take the time to read these reviews and you will find that the negative reviews are thoughtful and personal. The positive reviews are generic and glowing and often have similar typos. Whether or not they were written by the Queen Bee herself, they do not reflect our customer experience with Queen Bee.
I tried Queen Bee last spring and decided that waiting inside all day on a weekend for diapers was a waste of time. The Queen Bee solution to their unreliable delivery service was to a) have a doorman or b) give their delivery guy a key to the building, neither of which worked for me. We decided to leave Queen Bee before we even got started and ended up being hit will all sorts of hidden fees. Eventually, we reached an agreement, but not without a back and forth banter of emails and phone calls in which we found Regina (the Queen Bee) to be very unprofessional.
Like other reviewers, we decided to wash our own. This worked well until we went back to work at four months. We would gladly switch from disposals to a reasonably-priced well-run diaper service. If there are any enterprising New Yorkers out there, Queen Bee needs competition!