I have used this facility for over 5 years and have found the staff to be very caring and concerned people. When my dog was dying they exhausted every possible avenue to find the cause. When my dog did die they were very upset and even sent a hand written card and flowers. They have continued to treat my two dogs I have now with care and respect and many of the staff even know my name when I come in. It is a little expensive but the care my animals receive is well worth it.