I have to say that I am one of those difficult customers. I want to see results from my facials. I have been around the world in search of a good facialist...JUST ONE. Finally, I tried Lookin Good on a friend's recommendation. The owner (I spoke to her by phone) offered me a 100% money back guarantee if I was not satisfied with my results. I had what is called a custom Medi Facial. Well, I was truly amazed and my friends were truly amazed. Now, this is three months later and I must say that my acne and scarred skin is finally smooth. I had one peel and plan on signing up for a series.Yes, it can be costly but no amoint of makeup/skincare products ie dior orchanel or Lancome etc that I previously purchased has ever made a dent in my condition. This is the first time. I called carolyn (owner) on her cell and told her about my discovery. Hence, I am writing this review. Maybe you don't like the skinny girl at the desk but hey, do you like the results? Even in this economy, at Lookin Good you get what you pay for.