MY HP laptop's power module failed and I was pretty desperate. These people not only correctly diagnosed the problem but since it was a part they did not have in stock they suggested I get an eBay replacement module directly myself from a vendor they also use and recommend, an extraordinary act of kindness and professionalism I feel. I placed the order while at their shop on a Friday afternoon and it arrived at my house in Monday's mail. It worked right out of the box and Tuesday morning my laptop was fully charged. Maybe not the easiest shop to locate but rest assured I'll be back again for my next service problem. The integrity and professionalism I experienced are two assets worthy of my trust and respect.