I've taken my dogs to Berry Hill for the last three years or so. Let me say first that the girls in the office are extremely friendly but I quickly noticed the Vet isn't. It wasn't a huge deal for me because I didn't see him as rude, just not friendly. The prices are very reasonable so I decided, well, he isn't the friendliest, but not rude. Rude doesn't even begin to describe what happened on Saturday, December 13th 2008. We had to wait a while because they were busy, so by the time we got in it was close to closing time. The Vet was in a bad mood before he even came in the room. He was mad that my dogs needed a heartworm test (because the blood has to be drawn and it takes a few minutes to get the results). He asked when the last time my one dog had a heartworm test, I told him his first vet visit. The Vet grunted and said "s**t"! When he came in, my dog could feel that the Vet was irritated and when he attempted to prepare my dog for the drawing of blood my dog got upset. Instead of a proper muzzle, The Vet wrapped a heavy string around my dog's snout very tightly and then then around his neck. It was in a violent manner. I was afraid to say anything at that moment because The Vet was almost enraged. My dog is less than 20 pounds! He has never acted this way. My dog could feel something wasn't right. I won't go any further but to say I will NEVER take my pets there again. I was still mourning the loss of my 14 y/o dog that had to be put to sleep just weeks before and then I had to deal with this. This man needs to be put out of business. He's already ran off my aunt and now my sister after she heard about my experience. If he doesn't like what he does, he needs to shut down. He's out of control.