We moved to Memphis in 1976 & heard of Kay Bakery early on. Our family used them for this & that over the yrs. They did my wedding cake in 1986. I have used them for bday cakes, petit fours, & gingerbread men for yrs since. I have ordered dozens of petit fours during the holidays this yr. Both my guests & I were pleased w/the svc & the look & taste of the product. They were responsive on the phone, ready when promised. The cakes were attractive, totally fresh, & delicious. Other reviews talk about the looks of the place & lack of polish & professionalism of the experience when ordering, etc. You go to Kay Bakery for a consistently good product. If you focus on that, you will be pleased. I am glad they have stayed in business, are locally owned, & have been consistently good over the yrs, despite changes in ownership.