walked in for a Swedish massage and Deep Cleansing Facial on a Saturday afternoon. I waited for about 15 mins, the staff offered me a hot drink cuz it was a very cold day, hung my coat, very friendly and attentive staffs. they leaded me in the room at hte back, nice n clean, with the soft music, very relaxing atmosphere. the massage was sooo good, Joyce has strong hands and was good at getting the "knots" out. the facial with May was excellent too. love the face n neck massage sooo much! try it then you will know what i mean here.