Las Vegas, NV
I took my dog Cappy in because she had been limping for some time. She has arthritis but I wanted to make sure it was not more serious. I made an appt. with Dr. Hines since she knows Cappy's history. Instead of seeing Dr. Hines we were seen by Dr. Ross. He was the most unprofessional person I have ever met. He could not stop chewing his gum to have a conversation. He then said Cappy was "very overweight", which is a huge exaggeration. He then heard her cough and said she might be going into heart failure. He seemed to have Cappy all figured out in the 3 minutes he spent with her, not knowing her history and not checking her file. I said that nothing was wrong with her heart. He then told me she had an enlarged heart. Really?? Because in the past 5 years that we have had her this is the 1st time I have heard of it. I then asked if Dr. Hines was there becuz I made the appt. with her specifically. He then said yes but Dr. Hines never came in to see us. While in the waiting room I could hear Cappy cry from the examination. I then heard one of the assistants make a joke that her cry sounded like a chicken. I went back to their room and demanded that Cappy be brought to me and we left without the finished exam or getting any results. Dr. Diaz heard my commotion and came out to see what happened. He offered me an apology. Dr. Ross had NOTHING to say to me. The asst defended herself by saying she was not talking about Cappy. Regardless, she was making fun of someone's dog if it were not mine. This is extremely dissapointing because both of my dogs have been seen by Dr. Diaz & Dr. Hines. But because of the inappropriate behavior of Dr. Ross and the asst. we are no longer going to put both of our dogs in the hands of uncaring individuals.