i have shopped @ animabilia for years now and have gotten many new pets from them without incident... not to mention the help i've received from them when it came to sick pets from other "pet stores". they have moved to a new location and the old building was demolished to make way for yet another starbucks... as far as the bird with the missing feathers, if u read their life story they were part of animal abuse and cruelty seizure some years ago and the loss of feathers was a result of the poor conditions the birds were in before their care. animabilia has better prices than the local "chain" stores as well as an actual knowledge of the pets and products they sell. i believe this pet store to be one of the better ones in the area...and as for the occasional "meen' (you mean mean!!) animal you may come across there, they will always tell you about the animals temperment and where it came from (he also trades and takes in animals that would otherwise be abandoned in the woods or left to die).