It really bothers me to hear people complaining about the vets getting back to them. You must understand the amount of clients they have, being the only large animal vets in this area. I've found if you have a REAL emergency they do get back to you quickly. If you are only picking their brain, maybe not. It is a very stressful and demanding job so give them some slack. Their prices are by far the most reasonable for any vet in this area(Central Maine) So be thoughtful and thankful. They do care about your animals.