A few years ago, when I was new to the horror of puppy mills and breeders, I walked into this shop while visiting from Illinois. I had just adopted my new Maltese puppy and was missing him dearly so I thought I will visit the puppies in this shop. What I saw left me running from the store in tears and searching for a number for the nearest animal welfare department. I called the number to file a complaint and before I could even get out all the details, the officer said to me "let met guess, Russo's at Fashion Island?" I was mortified that this man knew of the atrocities going on there but had not done anything to stop it. He explained that they visit them quite often, looking for any "legal" reason to shut them down. He also made me aware that until the laws change to protect these poor animals, stores like Russo's will continue to operate. Its appalling but legal!! Something besides reviews on a website need to be done.