Trousseau does has some lovely lingerie. But after only a few times of wearing one of the bras, I realized that one strap was already at the maximum tightness and was still falling off. The other strap still had several inches left to tighten. To me, this signaled that the bra was defective, and I took it into Trousseau to ask for a replacement. Remember, I only wore it a handful of times and it was 3 weeks after purchase. Yes, I know that their return policy is 14 days, but I think any store reasonably concerned with customer satisfaction should replace a defective item, especially since it had been such a short time since I bought it. I talked to two salespeople, tried on my bra and showed them my issue with it. They acknowledged that for the same tightness on both sides, one was strapped down much further than the other. They continued to inspect, reinspect, and stare at my bra over and over again. The salesperson finally took me to the register with the new bra in hand seeming like she would exchange it for me. After more hemming and hawing, she then told me that I originally purchased the bra on sale and that I would have to pay the difference! Then she said that I was mistakenly charged the wrong price and that she couldn??t sell me the new bra for that same price. Their mistake at the register is (a) not my fault, and (b) completely irrelevant, since I wasn??t purchasing another bra ?? I was simply asking them to replace a defective one!! The salesperson said she??d have to talk to the owner. The next day, she called me and again reiterated that I was charged an incorrect price (such a ridiculous thing to keep bringing up!), and that I should go get the bra strap altered by a tailor. Needless to say, this store has completely unreasonable customer service, and I will never go back. I spent $200 during my initial visit (the friend with me spent $500). For that kind of money, you would think they would care more about customer satisfaction.