They damaged the wheels on my truck when they removed the center cap to get to the wheel lugs. They told me it could be avoided. Wrong! They make tools with rubber coated tips for prying the cap off. My truck is a 2005 F150 and they did the damage in Jan 2009??? I spent $44 for a tire rotation and got a damaged vehicle in return.
I had to email their web-site for someone to call me about the damage done to my wheels. I took it back for them to look at and the guy looked at ONE WHEEL, not all four. It was evident the store and company doesn't care about training their mechanics.
Take your vehicle to someone other than Big 10. You'll save your self a lot of grief and your car won't get damaged.