Yes you may find dog pee on the floor at any given time you are there - as you might at ANY vetrinarian's office. I have seen pee and poop on the floor at an expensive vet in town. The expensive place in the past has also at times seemed flippant and not to care so much and even charged a lot for x-rays only to say they hadn't a clue what was wrong. And I've had good experiences there too. You find at Animal Aid though some people who have worked there for over 20 years. And just look at the conditions! It's not glamourous to say the least. They really do care about what they are doing. You don't see them sitting around chatting about personal things. They are overworked for sure, but they have to be. People and their pets needing assistance is a non-stop business. They can't be getting rich. They really DO care. My dog gets kennel cough no matter where he stays - and he's had it the 'worst' from the expensive place! And it always goes away on its own. No place is perfect. Now you know - you have to wait. So plan for that. You love your pet right? So you have to spend a little time at the doctor when your baby's sick. You'd do it for yourself or for your human kids wouldn't you? Give these people a break. I think they are angels on earth for working here.