I Have only been here once, about a year go. I did not have an appointment because I did not think I needed one (their website said walk-ins welcome). I walked in and the first thing on of the staff members said "what do you want". Well I needed help with my dog, he was not walking well and I needed help getting him out of the car. I was waiting for about 20 minutes for someone to come help me but when everyone just pretended I was not there, I decided to try and get him out myself it took a while but I finally got him. When I came back in holding my 95 pound dog the receptionist just looked at me like "why are you here?" I asked if I could be put in a room but they said no rooms were available and I could wait for about a hour or I had to go some were else (which I did). They did not even suggest that I could drop him off so a doctor could look at him between their scheduled appointments. I thought I would go to this clinic because they were not expensive, I don't know how much they charge but I know I will never find out. I decided to go to a vet clinic down the street and found out he had a slipped dick (not good). So, just to let you know this clinic has no consideration for you or your pets.
I have only been to this vet clinic a few times but already know I will never go any wear again. I used to go to one down in Kent but really disliked going there. I started going to Covington because by dog was not eating and I also found a coupon for 50% off vaccines on Wednesday afternoons. (which worked out good for me because that is my only day off). I went in there the first time (a little late because I got lost), but they did not seem to mind, they got me in quickly and the staff I meet were really nice. The doctor that saw my animal (Dr. Julie) was great, she noticed my dog has a broken tooth and has a lot of tarter on his teeth. I did not notice because I never look at his teeth. The doctor also mentioned that they were having a dental promo. going on and the dental is 20% off. I thought that was great because i don't have a lot of money and don't really want to go to a cheap value pet sort of clinic that won't care for my pet the way this vet hospital does. I can also leave him over night at no charge after the surgery if I need too. This vet clinic is the best I have ever been to and will never go any wear else. Thank you staff at Covington Animal Hospital so much or helping my very loved pet Boomer, he is already feeling better:)