I had a headlight out, and I couldn't fix it myself because the battery was in the way. I wasn't sure they would come out to do such a small job- probably 20 minutes max. I called Brian, and he gave me an appointment for the next morning. Later the same day, he called me back to say that an appointment had opened up for an hour later if I wanted it. I wasn't available then, but I really appreciated that he thought to call me about it.
This morning he called to confirm my appointment then showed up right on time. He was friendly and in a good mood. He took care of my car, no problem.
They have a $65 minimum, which seemed steep at first. My regular mechanic could have done the job for 20 bucks, but my regular mechanic is only open from 9am to 6pm. I am at work from 7am to 6:30pm. Unless I'm leaving my car with them for a period of time, it's too much hassle to get back and forth. I was really paying for the convenience of them coming to me, which was worth it. I would absolutely use them again!