Dr. Petrak is amazing with my son, and all her nurses are wonderful, caring people. Even the office staff is always friendly. The only issues I have, and they are biggies, is that there is no way to contact the office after hours for emergencies, and when you call in to talk about an issue with your child, it's often hours before you get a call back. For an anxious parent and a sick child, waiting three or four hours for a return call is too long. So, though I dearly love the staff, I'm looking for a new pediatrician as we speak. I hate to do that, but a doctors office that is too busy to be effective is too busy period.