First of all the management cares nothing for you, maintenance doesn't understand you and the owner is to busy spending your rent money on alcohol to take the first renovation request to better the residents living conditions.1. The office manager doesn't want residents to know the operating hours of security so that the people who "are doing wrong won't know when they are on the grounds". Well, what about the honest people? What do they do in the mean time?2. Office workers aren't supposed to tell move-out residents to take pictures, because then they can actually dispute the lame charges placed by maintenance.3. You will be shown a model that looks nothing like your actual apt.4. Washington State may have mold issues, but nothing like Washington Park Apts... and not only that, no ones willing to help you with them. They'll try to tell you it's your responsibility - but it's not. The reason for the mold problem is the leaky roofs, uninsulated doors and the single-pane windows (that sweat like a 400 lb. fat man on a treadmill).5. The apt amenities will not make up for the lack of management and office assistance to the residents. They give you sorry a** answers for your issues and expect you to live with them. If maintenance says the sky is hot pink, then convincing the front office that its blue is a lost cause.If you are a current resident, don't bother calling the front office - google the mgmnt company "Pinnacle-An American Management Services Company"