I made an appointment for my daughter to get an "up-do" for her performance in a talent show as a special treat for all her hard work. I was told my appointment was with Rosa. When we arrive at 4:15 for our appointment the place was locked up and the closed sign was in the window! My daughter was very upset and crying. I tried to take her to a hair place across the street but they couldn't accommodate her. I ended running to Publix to purchase pins and a curling iron to do her hair myself. We were stressed, late for the show and upset. I will never, ever go there again. Terribly unprofessional and inconsiderate.