Palo Alto, CA
I ordered tiles from Tile Source, less than 1/2 pallet, some were being shipped from NYC. I requested shipping estimates in advance (FYI-MANY tile places include shipping in the tile price because they have good rates with shipping carriers) Any way, they NEVER notified me of the final shipping, even AFTER they charged my credit card. I'm still fighting with them on this - shipping was almost $900! I could have bought a plane ticket and they have YET to give me a copy of the shipping invoice that I am paying for, horrible follow up and customer service, if it's not in writing ANYTHING said verbally is not honored, or remember, how convenient, run, don't use them, find tile elsewhere.
Now I'm finding out how many other people have had very bad experiences with them....in this economy, you would think we would have better customer service.