John H. 78702
I do not have you in my data base as someone that I have visited, perhaps you are the partner of someone on that list or your name simply dropped through the cracks. Our rates vary depending on crew size and the specific scope of work that we are preforming. For instance a two man crew is less per hour than a four man crew, a four man crew has a better man hour rate than a two man crew, our crew hour rate is higher for hazardous removals than it is for general maintenance and pruning, root crown and soil work is less expensive if it can be combined with a pruning project. There are so many factors in providing clients with cost. The fact is some times I'm just wrong on how long a project will take and another Arborist presents a lower budget proposal and gets that job. Someone referred us to you be cause we do excellent work. Our clients know that when a project takes longer than we estimated, we get the job done with out charging a extra penny, when a job does not take as long as projected we only charge people for actual time on site. In a struggling economy the cost of business does not go down, it goes up and we have not raised our prices in five years.
Although are rates vary based on the scope of work, we are consistent and fair with all of our clients in how we apply those rates. While I do not appreciate your quick and unfair judgement of my service I do want to take a moment to thank you for the nice things you said about my friends at Arbor Vitae & Austin Tree Specialists because like me they are running quality companies. If in working with them you run into a misunderstanding, I hope you'll try to work it out with them like a gentleman instead of slamming them on the internet without so much as a phone call. - Nevic Donnelly
PS I'll go ahead give myself a five star rating because I know that its true.