I went to New Natalie's with my friend to find her a wedding dress. The site says that an appointment was never needed, but the saleswoman was very rude to us and turned us away. There were dressing rooms open, but she would not allow my friend to try on any dresses. The issue could have been resolved fairly easily had she not been so rude to us. We left the store insulted and promptly went somewhere else where they treated much better. I would not recommend going here at all; the costumer service was terrible.