I called up The Copy Shoppe and there was somebody who answered the phone who didn't know if she could help me, so she got me on the phone with some body who had more experience. When this other woman answered the phone she sounded very irritated, and unhappy. While she gave me the price quote I needed she mentioned how the other girl was new and that she was terrible help. I did end up going here because of the turn around time. All I can say is that if you are looking for great customer service and professional employee's, do not go here. If your looking for getting it done fast (unless it's BC) then this is your place.