My family has been taking our cats there since way back when. We've never had a problem with any staff or Dr there. They were great with all of our cats!!!! Including the one who is blind in both eyes and hates everybody but my mom! (trust me when I say hates everybody she'll bite and scratch the poo outta you if you touch her). I would def recommend them. They are a very GREAT animal clinc to go to! The staff and Dr's there are very helpful when detailed questions are asked! I LOVE EM!