The Glenwood Agency has an amazing staff. Everyone I've worked with in their office has provided top notch customer service. Their experience in the realestate market shows with their knowledge of what buyers are looking for, what to list your property at and where to find the best investment. If you are looking for a realtor don't look any farther. This is the place to go for realestate.
Carlo and John are my heros. They created a program system for managing my client database that has saved us so much time and has generated much more business for us. We run a family remodeling and construction business called Solid Builders and we were always challenged with keeping up with all the existing and potential clients. Batchnet came in and has been worth every penny spent and then some with their incredible knowledge of computer systems and how to use them to automate your work and run a more efficent business. I highly recommend them. They are reliable, affordable and honest people.
I shopped around and found CPI to be the best bang for your buck and they are a NC based business not corporate. Mike Moffit is who I worked with 919-669-8144 firstname.lastname@example.org and he was a pleasure to work with. On time for the meeting, was flexible and very honest about what we really needed as far as equipment was concerned. He didn't try and sell me on something I didn't need. After 6 months of using there service I am very happy with CPI security and highly recommend them to anyone.
My pediatric doctor recommended my baby get tubes after numerous ear infections. Thank goodness I didn't listen to the doctor and relied on Mark to fix the problem and he did. I highly recommend Corrective Chiropractic for assistance with the struggles of ear infections in babies. They corrected the problem with my child and we now are ear ache free.
SSVW did not take the proper steps to diagnose and rectify the problem with my 2001 VW Jetta. Just before my 40,000 mile check up the vehicle started to rev up and jerk when changing from 2nd to 3rd. gear. I took my vehicle to them and brought this to their attention. Along with the routine maintenance, they test drove my vehicle and stated they could not duplicate the problem. The slipping continued and worsened which I brought to their attention at each 5,000 mile maintenance appointment. They continued to deny there was a problem because the check engine light was not on.
At 96,099 miles I again brought this to their attention and requested they further investigate the problem. And yet again they did not diagnose or rectify the problem. They stated the concern could not be duplicated at this time.
AT 99,757, I took my car in for the 100,000 mile service and to make sure they addressed the problem before my power train warranty expired. I requested service representative John Jameyson to ride in the car with me to make sure they duplicated the problem this time and to witness it. He got in the car and experienced the jerking from 2nd to 3rd gear. At this visit they replaced an Oxygen sensor and stated the car ran fine.
However, the problem continued. I took my car to Precision Automotive. They researched the problem and discovered Volkswagen of American issued an ??All Technical Service Bulletin, dated Jan 16, 2007, regarding automatic transmission-Slips on 2-3 up shift which explained my car??s transmission malfunction that I had brought to the attention of the SSV since 44,000 miles.
By this time my car had over 100,000 miles and my power train warranty had expired. I contacted SSVW service manager,and informed him of the discovery and asked them to cover the cost of the repair. He was unaware of the bulletin and not willing to assist without payment because the warranty had expired. Then, I contacted Volkswagen of America and they agreed to cover the cost of replacing the TCM May 27, 2008 at 114,144 miles.. This occurred 5 years and approximately 75,000 miles after gears began to slip. Although the TCM was replaced, the vehicle??s performance improved slightly but was still not shifting properly from 2nd to 3rd gear. This rough shifting gradually continued to worsen over the next 1000 miles.
At 115,578 miles, I took my car back to SSVW. They ran a computer diagnostic test and originally stated nothing was wrong with the TCM or the transmission however something else unrelated to my transmission was wrong. Due to my dissatisfaction with their response, they called Volkswagen of America??s ??800 number help line? for advice. They recommended they perform a transmission drip down test. The test identified 2 of the 3 clutch packs were damaged to the following extent: first 100%, second 30% and the third 100% and stated this was what was causing my transmission to slip from 2nd to 3rd gear. I requested they replace my transmission at their expense. They offered an employee discount of which the cost would be $3,995.55. This was unacceptable. I wrote Volkswagen of America and asked that they cover the cost of my transmission replacement. They responded that it is the responsibility of Southern States Volkswagen??s service department to run the necessary tests to diagnose problems and to find solutions to them. She informed me that VWA supplies a 24-hour 800-support line for VW service departments to assist with matters that go beyond the computer diagnostic testing. SSVW failed to utilize this option.
In response to what VWOA told me, I wrote a letter to the General Manager of SSVW explaining the history and sharing the response of Volkswagen of America and requested they replace my transmission at their expense due to their negligence. They responded with the offer to replace at an employee discount.
This was unacceptable. I had my vehicle towed elsewhere for replacement. I attempted to have my problem resolved at 44,000 miles and it was 75,000 miles of my car jerking into gear before they replaced the TCM. I clearly was experiencing transmission problems. SSVW could have resolved my problem prior to the expiration of the warranty had they contacted the VWOA hotline for potential recalls and suggestions on diagnosing the problem outside of computer diagnostic testing. When I first mentioned a problem with my gears slipping, Southern States should have suggested a drip down test to see what was wrong with my transmission since nothing was showing up on the computer diagnostics. Had they researched my car symptoms, they would have found my clutch packs were damaged beyond repair due to the continued gear slipping that I brought to their attention since 44,000 miles.