I hired this company to make my wedding cake in 2007. They had beautiful work on display and tasty samples. I paid my deposit 7 months out. A month before the wedding I paid the entire balance in full plus the groom's cake remaining balance (over $900). Two weeks before the wedding my fiance of 3 years decided he no longer wanted to get married-devastating me to say the least. Ivy promised to refund at least 2/3 of the balance. After many phone calls from my mother and myself and being ignored by Ivy-we still to this day have NOT been paid back any money. I realize that it was not her fault that my wedding was canceled, but she should have never given her word to pay any back and then ignore me when I wanted to follow up on her promise. Every other vendor I had hired gave us at least a partial refund. If Ivy had no intention of refunding the money then I should have at least gotten a cake! Now, over 2 years later I am planning a wedding to a wonderful man and have rehired all the vendors that gave me a partial refund. I feel that this company is very dishonest and I would be very leery of this company. Not only because they don't refund promised funds, but because they break their word. I would be terrified of using them now even if my cake were free because I would be afraid they wouldn't even show up or do a shotty job.-STAY AWAY! P.S.-If you will look at the May 20, 2007 review by Cake1Deco1@aol.com you will realize that it is THEIR OWN EMAIL ADDRESS-look it up on their website if you don't believe me!