We began bringing our dog for boarding at Maryland Pebble Animal Hospital two years ago upon the recommendation of family members who used these vets for routine care. The first time, we left him for two days and, since everything went well, we began leaving him more often.
We did notice that every time we went to pick up the dog, the staff had "forgotten" to bathe him. That meant we had to wait or drive around until they finally got him ready. That was getting tedious, but we put up with it and used them for over two months last year.
This last time, my husband went to pick up the dog after three days but, again, the dog was not bathed. The dog smelled awful but we had guests who were waiting so they just wrapped up our dog in a towel and handed him to my husband who paid the bill and left.
When we got home, we put him outside with a dish of food and after awhile, noticed that he was pushing the food all over the place and not eating. I went outside and looked at him and noticed his mouth was all misshapen. My husband called Pebble Maryland and they said to bring him back in.
Here is where the contradictions went crazy: The doctor who saw him said our dog's jaw was BROKEN but that it hadn't happened there. The tech who had been in charge of the dog said the dog was dropped off at boarding WITH the broken jaw (they take dogs with broken jaws without saying anything?!?!). The tech also said the dog had eaten well the whole time he was there (with a dangling JAW and a mouth that couldn't close?!). We were getting nowhere so my husband made an appointment to speak to the owner.
My husband simply wanted to know why we weren't called and told that the dog's jaw was broken (we understood that it was bound to happen...our dog is an elderly rescued dog with bad teeth) and that he hadn't eaten while he was in their care. Dr. Diaz wouldn't explain that and seemed to care very little about all the lies we were told and did not apologize. Instead of admitting that they had dropped the ball when it came to communication, he chose to stand behind his dishonest staff.
We would have been more than satisfied with an apology and an assurance that the dishonesty would be dealt with. We just found it so distasteful that the first thing out of the staff's mouths when the broken jaw was discovered were instant denials of fault! We weren't even blaming them! They just burst into defensiveness and contradictions.
We are VERY dissatisfied with the level of care offered at this hospital and boarding facility. I find companies that allow dishonesty unacceptable to do ANY amount of business with. I understand that for routine care, they may seem adequate because the owner is standing right there but I would caution any pet lover regarding leaving their animal there either overnight in the hospital or in the boarding facility.
We do NOT recommend Pebble Road Maryland Parkway Animal Hospital.