You get what you pay for here. I think most people here are fairly caring, but the attention you will receive isn't as much as less busy places. So I don't recommend this place if you have a fairly serious problem to take care of. We did this and regretted it, and took our cat somewhere where we know we can spend a longer amount of time. But if you want to save some money and are prepared to wait, do choose them for routine checkups. Most people there are polite and helpful, but just like you and I, they can get busy and seem less caring when patients pile up. The cat I got as a child was spayed at this clinic 17 years ago. This last winter she started not doing so well and we had to start giving her subcutaneous fluids. One of the young ladies working at this clinic (Not a vet) did take a bit of time to help us learn the procedure and made sure we understood, and I greatly appreciated it. I am not sure if we'll take her back to this clinic, but I am grateful for the years of care they've given my kitty.