Prompt, professional, priced right - perfect.
The professionalism exhibited by Matt at Fast Water Heater should be a model for all businesses.
We have the Quiteside system that continually has hot water ?? no waiting. These guys are experts on the tankless water heater systems. Additionally, ours is 3 years old, and as with all technology, 3 years is a lifetime. Therefore, this fix was not a quick fix. Not in a bad way, they just wanted to bring in the best for our ??old? heater system. Therefore, they called in Matt for the next day.
Matt was very knowledgeable, professional, courteous, and responsive. A tankless water heater is his gig and he does this all day every day.
During the installation,
1. Matt arrived at my house ahead of time. Diagnosed the problem and said that he has to order the part from California, and I will come back and install.
2. They had the part overnighted. He was back the day after the part arrived ?? so only a 2-day wait. Matt installed the part, and was successful returning our hot water. However, Matt was not satisfied with leaving, feeling something just wasn??t right. I had no idea ?? at that point, I was already satisfied! Matt asked if he could come back with his supervisor, Steve - without any extra costs to me. Very cool
2. Steve found another problem connected to the first problem ?? another pump for the heat on the house. He explained that they would order the part and come back the day after to install.
3. At the end of the job, Steve & Matt not only voluntarily came back at no charge, but GAVE us the new heat pump for free ?? because of having to wait for parts. Moreover, when was the last time a contractor excluded the price of labor and parts voluntarily?
How do you beat that? I think he is as good as you can get!
Matt, Steve, many thanks!