There are some real disingenuous jerks in their DC location! The girl that cut my hair was having a bad day and she let me know it as soon as I sat in her chair. The shampoo, which I normally enjoy immensely was done thoughtlessly with water splashing on my face and not wipe off. She then cut my hair without conversation, and when she did answer any of my cursory questions to break the awkward tension (that she created) they were mostly one worded and condescending. The cut itself was not exactly what I intimated to her but was better than Supercuts. As a master groomer she charges sixty dollars. Definitely not worth sixty bucks. I believe her name was Carmen. Good products, some cool people there but she was definitely not one of them!