Santa Rosa Beach, FL
I have gone to Aveda for about five years. I have long, curly hair and I don't keep up with regular cuts like I should. In fairness, I often wander in on a weekend when they can fit me in every 6-8 months or so. I should've kept up with one hairdresser over another but they swear when you call that they're all equally trained. All I can say is I've gone in there for the last time. I made the mistake of going to the mall location because I had an hour to kill before I met friends at a movie. I went in with my hair looking o.k. but in need of a trim and shaping up. When the 'stylist' was done the other women (customers) in the salon looked at me aghast. She had so much product in my hair it was just a shapeless glob on my head. She offered that I could "use whatever products I needed on (her) table to style my hair as (I) normally would." Well what the hell am I paying YOU for? I should've made a stink but I was mortified and just wanted to get out of there. Thank god I had a baseball cap in my purse - but no more money for Aveda. Maybe they're o.k. if you have pin-straight hair, but otherwise I would say find another salon.