Not sure what the other person is talking about....Dr. Nichols is one of the best chiropractors I have ever been to. He gave me a discount to ensure I was able to receive the proper treatment I was needing. His office has a wonderful family feeling, rather than a cold, institutional one. He is one of the most caring doctors I have been to in the 6 years I have lived FL. He is definitely the furthest thing from arrogant that I have met.