Just called to get the cost for a horse castration and the receptionist was very rude. Because I asked her to repeat something she fairly shouted into the phone. I had to ask 3 different times to get her to tell me what a trip charge would be to make a farm call. She ended the conversation by hanging up...no thanks for calling, would you like to schedule, did I answer your question...NOTHING. Just CLICK!! Wow, how do people stay in business??