The owner, Francis, is disrespectful and unprofessional. I was forwarded his contact from a third party about the Teacher Training Program and was disrespected via telephone when I inquired about the program. I just moved to NYC and am not familiar with the area or subway system. When I asked him whereabouts in BK is he located, he yelled and attempted to reprimand me about how un-serious I was and mocked me on the telephone. His tone was rude and I replied I was no longer interested because of his attitude and negative energy. Thank goodness I did not go further and decided to become a student. I would never become a student after this horrid customer service.