San Jose, CA
The only reason I'm not giving a 5 star review is because I don't believe this practice is 100% perfect by any stretch of the imagination. However, I am very real and I do believe Dr. Shen is very knowledgeable and very realistic. We originally went to another pediatrician at O'Connor, but found that they were too rigid. Everything had to be their way or the highway. What I like about Dr. Shen is the fact that he is thorough with his diagnosis so that you have all the facts in front of you, and then he gives you the best options based on what you believe is the best way to care for your child. It's true that the wait can be long, but usually never more than 30 minutes. I've always been able to get an appointment the same day, which may be the reason for the wait because they will always find a way to squeeze you in if you insist.
I wouldn't recommend this practice to everybody though. Especially those who are first time parents and are extremely hyper sensitive to everything. But I would recommend it to some more experienced parents who take a more pragmatic view.