When I first got to Neo Bella I was not sure about the place because of the location. When I entered the door, I was really surprised at the quality of customer service. Laura makes everyone feel important, comfortable, and by the end of the visit, you just don't want to leave. Laura spent time finding out about our whole family and paired up a stylist according to each person's needs. Pam cut/styled my hair and did a fantastic job. Robert did the color which turned out nice. I really don't like the color line used and would suggest that they get a different line. I do recommend NeoBella and we will return.