I went to Lancaster Animal Hospital for over 5 years. I just recently left due to the uncaring, defensive, & sarcastic manager there named Kerri! She made rude facial expressions and did not seem to ACTUALLY listen to what I was asking or saying & she did not seem to know how to explain things or know what to say. I enjoyed going to this hospital even though it could sometimes be a little pricey. But now it is being taken over by a staff that does not know what customer service is. I am extremely disappointed.