Santa Barbara, CA
My Mini's transmission died, which as you can imagine was a huge bummer, and I am new to SB and had no clue where to go and found Haik's online. I'm so glad I went there, I was devestated and Haik was so caring and helpful-- I felt like he was actually looking out for me in addition to being an expert on cars.
He guessed what the trouble was from my description on the phone, but wanted to check every option before he gave me a verdict, and even waited until Kurt had a chance to double check to make sure it wasn't something simpler/less expensive.
After deciding it was indeed the transmission, which would run $6-7k, he actually suggested I call the dealership, even though it is no longer under warranty, and hassle them to see if they would give me some kind of deal since a car with 60k miles really shouldn't need a new transmission. He even offered to coach me through talking to them.
GREAT service. I wouldn't go anywhere else.