geez people... like every other buisness, they have their good days and bad days, their good points and bad points. but when i decided to get my first rabbit spayed i had called a couple other places in tally (not many deal with rabbits i guess) and they wanted between $100 and $170 bucks FOR ONE. well i called Animal Aid and they only wanted $41 (regular price), so of course i took her there. i also got 2 other rabbits and had them spayed there too. dropped them off in the morning and picked them up in the afternoon (with all of them), and they actually took the time to answer all my questions. all of my rabbits came back calm, but normal:) it was a good deal either way you look at it :D i guess it just depends on your own experiences.