The greeter and the lot salesman were pleasant. The business people were unpleasant and unhelpful. They jacked up the price of their vehicle so that we weren't really going to get a discount. TOYOTA OF LAKE NORMAN'S sticker price (including add-ons) was $27,900 so our $3500 discount should have brought this down to $27,400 and then a 3% sales tax should have taken us back up to $25,132 EVEN if the dealership did not come off one penny from their sticker price. We were there almost two hours before they finally gave us a price and said we would owe them $26,003! When we asked what charges had been added on, THEY REFUSED TO GIVE US AN ITEMIZED LIST. If you have ever bought a car, you know the dealer ALWAYS comes off their sticker price some. We firmly believe that in ordinary times, we could have walked away with the vehicle for $26,003 even if we did not trade anything in. It is shameful and gauche that TOYOTA OF LAKE NORMAN will gouge consumers in these hard economic times. I am sick of auto dealers crying about hard times and then scamming consumers when the government attempts to help with this rebate. SHAME on you, TOYOTA OF LAKE NORMAN!!