Saint Paul, MN
We had the most wonderful experience at Walser Burnsville Mazda on June 17th. We had family fly in from Mexico, Texas, and California the day before for our wedding festivities on Saturday the 19th. We had decided to entertain the family by tubing down the Cannon River out of Welch Village. Disaster struck and we lost the keys in the river. Everything was locked in my Mazda CX-9, our phones and our purses/wallets. It was a nightmare. I called the one number I could remember, my folks, from the tubing shack. Thankfully when web called Walser Burnsville Mazda, it was Nick Halvorsen who picked up the phone. What a wonderful asset his is to your dealership. He made time for my several phone calls and asked that we do what we could to make it out ASAP. The tow truck driver got us out there as soon as he could. It was closing time, but Nick made time for us. Nick wanted be sure that I could have my vehicle for wedding set-up the next morning. Everyone worked so hard and fast, we couldn??t believe how quickly everyone was moving! Before we knew it we were out of there.
I??m sure you??ve heard it many times, but I wanted to say it again. Your staff at Walser Burnsville Mazda blew us away. They were so friendly and hard working. We were VERY impressed.
Please consider honoring Nick Halvorsen for a job well done. Without him, our wedding would not have been the same! Because of his hard work and dedication to his customer, we were able to get out to the wedding site first thing the next morning. Thank you, thank you, thank you!!!
Worst part? Manager/owner will not work with you if you have any problems... Impossible to get anyone to pick up the phone, will schedule you for wrong day and time, won't have equipment ordered or ready or staff available on-site to help you. What a complete waste of time... Icing on the cake, will not acknoweledge what a terrible inconvience they are.