I signed an up-front payment contract. I was told that I pay everything up front. When I signed the contract, I asked the sales rep "Once I pay this, I owe you nothing else? This is all I owe?" and he said "Yes" to both. Two months into the contract, I find out that they charged my credit card $15 for a "facilities fee" and will continue to do that every 6 months through the end of my contract. Their sales staff blatantly lied to us about how much we are paying. When I confronted them about it, I was told that it was in the terms and conditions on the back of the contract. How does a one line on the back of a laundry list of terms and conditions absolve them of lieing to their customers to get a sale??? My sister-in-law experienced the same thing in the Beachwood Ohio location. I know other people who experienced other dishonest business practices who had memberships with them. I will NEVER do business with them again. Be VERY VERY careful about what they tell you and in reading your contract. They are out to get you!